The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. It said it was operating a reduced schedule to the US “to facilitate repatriation across Europe and North America” and passengers due to travel up to May 31st could change bookings or apply for travel vouchers. Aer Lingus has seen a fall in bookings to northern Italy as flyers worry about the spread of the coronavirus. ... UK Covid … She said it was attempting to push people into accepting vouchers or alternate bookings instead of giving them money back. Survivors of COVID-19 are around 20% more likely to suffer from subsequent mental disorders than people suffering from other illnesses, a new study has revealed. Finally - about two weeks before departure date - connected with someone who said they would put through a refund to our credit card. AER Lingus are refusing to refund Irish passengers affected by Donald Trump’s travel ban. ... Refunds/Credit from Aer Lingus due to Covid-19 . Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. AER LINGUS AND RYANAIR have gotten rid of flight change fees for a period due to Covid-19. Your Web Browser may be out of date. Aer Lingus offers passengers alternate bookings and vouchers. ‘We apologise to customers but thank them for their continued patience as we work to process these requests in an expedited manner.’. Menu. You should receive instructions for resetting your password. The advice comes following a spike in the number of COVID-19 cases in recent... Gardaí have set up checkpoints around the Wicklow Mountains following the 'huge volumes of traffic' in the area. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. Simply fill out the form below to receive a voucher for the full value of your eligible flight. Liam Walsh contacted us to tell us about a refund issue he has been having with Aer Lingus.It sounds wearying. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. To comment you must now be an Irish Times subscriber. Business Editor. 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Many readers have contacted this newspaper to express concern about Aer Lingus’s policy on refunds. The revelation from the airlines comes after Ryanair revealed to Extra.ie that it handed out over €500 million in refunds after processing just 40% of its requests so far. I can’t go but Aer Lingus won’t refund me. Concerned Aer Lingus customers have one less worry today after the airline confirmed it would allow people to change their flights without paying fees amid the Coronavirus pandemic. Customers whose flights have been cancelled will be contacted by Aer Lingus directly, and are entitled to a refund, voucher or rerouting at a later date. “A voucher instead of a refund is not acceptable and it is not going to be much use to someone who has lost their job.”. “All I want is the money back on to my credit card, but that option is not included in the correspondence.”. ... A full refund or travel credit valid on Ryanair flights for the next 12 months will also be offered. As of now, neither Ryanair or Aer Lingus have cancelled flights as a result of the coronavirus outbreaks. A Refund Administration fee may apply. She also said it was withholding money paid out by travel agents on behalf of clients. CTRL + SPACE for auto-complete. If you have booked via Aer Lingus you can: ... COVID 19. The same restrictions apply with Aer Lingus, with none of it customers able to fly out of Ireland for non-essential purposes until the ban is lifted by the Government. The European Consumer Centre which polices consumer rights across the EU, stressed that irrespective of what passengers had been told, airlines are “obliged to respect passenger rights which remain unchanged even under such extraordinary circumstances as the Covid-19 restrictions”. Guests from USA: Coverage Alert - 2019 Novel Coronavirus / COVID-19. The airline did not say how much money it has handed back to customers through the refunds. The National Transport Authorities have issued a fresh plea asking people going for COVID-19 tests not to get on public transport. Further, the calculated amount of refund will be provided to the passenger in the original form of payment within 7 days of cancellation. We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed. 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The airline are continuing to operate a full schedule to … Passengers whose flights have been cancelled can apply for a full refund. Your screen name should follow the standards set out in our. This name will appear beside any comments you post. Bookings made with Aer Lingus If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form. It is absolutely disgraceful.”. It said “refund requests are being actioned via our website, through our social channels and through our call centre”. Save. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. Aer Lingus Aer Lingus has waived fees for changes on all bookings when made before 31 May 2021. We reserve the right to remove any content at any time from this Community, including without limitation if it violates the, For the best site experience please enable JavaScript in your browser settings, Consumers not obliged to accept vouchers for cancelled flights, Credit notes to customers who have to cancel their holidays will be Government backed, Holidays, flights, vouchers and refunds: Your questions answered, Asian chicken broth: An intense and incredibly tasty soup, Vanessa Kirby: ‘I wanted to feel like I’d lost a limb, like someone was missing’. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. Infection rises by 20 % in one day Lingus are refusing to refund Irish passengers affected by Donald Trump’s ban. Seen a fall in bookings to northern Italy as flyers worry about the spread the! Flight booking will be provided to the us could not travel because restrictions! 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